Refund and Exchange Policy

Your satisfaction with Hope’s Relief products is our first priority. We want you to love our natural skin care products and enjoy your shopping experience with us.

On this page you will find details about how to return or receive a credit for damaged goods for your purchases made online through this website.

Change of mind

We value our customers at Hope’s Relief. If you change your mind, you can return most products within 30 days of your purchase, provided that:

• You have valid proof of purchase (usually a receipt).
  
• The product is in re-saleable condition.
  
• The product has not been used or damaged.

Your rights as a consumer

Hope’s Relief change of mind returns policy is in addition to your consumer rights under the Competition and Consumer Act and similar laws. You are eligible for a refund or exchange if the product:

• has a problem that would you from buying the item had you known about it
  
• is unsafe
  
• is significantly different from the sample or description
  
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

How to return your product

Please email admin@bdynsoul.com.au within 30 days of the purchase date with your contact details and receipt. We will refund the purchase price and shipping for ‘consumer guarantee’ returns. Return postage is at the customer’s expense for change of mind returns.

How will I receive my refund?

Eway® purchase

If you purchased your products using a credit or debit card, and you are eligible for a refund, any applicable monies will be processed to the card used to purchase the product.

Refunds will generally take between 5 to 7 business days to settle back to the cardholder. If your refund amount has not been received after this time, it is recommended that you contact your card-issuing bank and email admin@bdynsoul.com.au so we can help you.

PayPal purchase

If you purchased a Hope’s Relief product using your PayPal account, and you are eligible for a refund, any applicable monies will be processed to your PayPal account.

PayPal credits the refund according to how the original payment was made. If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.

After the refund to credit cards is completed, it can take up to 30 days for it to appear on your statement, depending on your card provider. You can check the status of your refund by logging in to your PayPal account and going to your Transaction History.

Hope’s Relief is here to help

You can contact us at anytime through admin@bdynsoul.com.au. Or you can call Hope’s Relief  on  +61 7 5539 8990 Monday to Friday, 8am til 2pm with any questions you may have.

Hope’s Relief Money Back Guarantee

Living with eczema, dermatitis or psoriasis can be a trial of error when it comes to choosing effective products to care for your itchy skin. And we want to give you the confidence to give Hope’s Relief a try! We stand behind our products and offer a 100% Money Back Guarantee.

As some skin problems or conditions may have been prevalent for some time,  all we ask is that you give the products sufficient time to have an effect (at least 14 days consistent use) and if not satisfied we make it very simple to get your money back. We also have a Freecall number 1800 052 645 that you can call first before returning the product to discuss your experience with our naturopath. Our main concern is getting you relief and results.

To obtain your Hope’s Relief Money Back Guarantee:

1. Send us a letter within 90 days after making your purchase and explain why you are not satisfied in 25 words or more.
   
2. You must have used our product for at least 14 days consistently first.
   
3. Post the products back to Hope’s Relief at our address on the back of the product.
   
4. Include proof of purchase. A receipt or invoice from online.

Hope’s Relief Money Back Guarantee is available for all purchases made within Australia, both online and in-store. Please note that the cost of postage is to be covered by the sender.

All refunds are sent by cheque made out to the person returning the product.

Hope’s Relief is here to help you and your family

You can contact us at anytime through info@hopesrelief.com.au.

Alternatively, you can call Hope’s Relief on Freecall number 1800 052 645 Monday to Friday, 8am until 2pm AEST with any questions you may have.