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Terms & Conditions

Terms and Conditions – Australia

Last updated: 27/05/2025

Welcome to the official Hope’s Relief website. These Terms and Conditions ("Terms") apply to all purchases and interactions made through our website for customers located in Australia. Please read them carefully before using our site or purchasing our products. By accessing our website or placing an order, you agree to these Terms.

 

 

1. About Us

Hope’s Relief is an Australian-owned brand offering natural skincare products designed to help soothe and support sensitive skin, including conditions such as eczema, psoriasis, and dermatitis.

Business Name: Hope’s Relief
ABN: 23 113 990 300
Registered Office: 1/13 Karp Court Bundall QLD 4217

 

 

2. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the site under the supervision of a parent or legal guardian.

You agree not to misuse the website or its content, and not to attempt to hack, disrupt, or gain unauthorised access to any part of the site or its associated services.

 

 

3. Product Information & Medical Disclaimer

Hope’s Relief products are formulated to support healthy skin, but they are not medical treatments. All product descriptions, images, testimonials, and informational content on this site are for general guidance only.

If you have a skin condition, we recommend consulting a healthcare professional before using our products. While many customers experience benefits, individual results may vary.

 

 

4. Orders and Payment

When you place an order on our website:

  • All prices are listed in Australian Dollars (AUD) and include GST (Goods and Services Tax).

  • You agree that the details you provide are accurate and complete.

  • Payment must be received in full before we can process and ship your order.

We accept the following payment methods:

  • Visa / MasterCard

  • PayPal

We reserve the right to cancel any order due to pricing errors, stock availability, or suspected fraud.

 

 

5. Australian Consumer Law – Your Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

  • A replacement or refund for a major failure, and

  • Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts or modifies your rights under the ACL.

 

 

6. Shipping and Delivery (Australia)

We deliver Australia-wide using trusted delivery partners.

Estimated Delivery Times:

  • Standard Shipping: 4 –7 business days

  • Express Shipping: 2–4 business days (metro areas)

Shipping times are estimates only and delays may occur due to high demand or postal service issues.

Shipping Fees will be clearly shown during checkout.

 

 

7. Returns, Refunds & Exchanges (Australia)

Please refer to our Returns Policy [insert link] for full details.

You are entitled to a replacement or refund under Australian Consumer Law if:

  • The product is faulty or not as described,

  • The product is not fit for purpose.

Change of Mind Returns: We may accept returns for unopened and unused products within 30 days of delivery. Return postage costs for change-of-mind returns are your responsibility.

Please contact our Customer Care team before returning any items.

 

 

8. Intellectual Property

All website content – including logos, text, images, product names, and site design – is protected by copyright and trademark laws. You may not copy, distribute, or reuse any content without our written consent.

 

 

9. Privacy Policy

We respect your privacy and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Please refer to our Privacy Policy [insert link] to understand how we collect, use, and protect your personal information.

 

 

10. Limitation of Liability

To the fullest extent permitted by law, Hope’s Relief excludes all liability for any loss or damage (direct or indirect) arising from use of this website or any of our products, except where such liability cannot be excluded under the Australian Consumer Law.

 

 

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, terms, or privacy practices of those sites.

 

 

12. Changes to These Terms

We may update these Terms at any time. The latest version will always be available on our website and becomes effective as soon as it is posted. Your continued use of our website constitutes acceptance of the updated Terms.

 

 

13. Contact Us

If you have any questions about these Terms and Conditions, please get in touch:

Hope’s Relief Customer Service (Australia)
Email: admin@bdynsoul.com.au
Phone: +61 07 5539 8990
Address: 1/13 Karp Court Bundall QLD 4217 Australia

 

 

Thank you for choosing Hope’s Relief – trusted by thousands of Australians with sensitive skin, eczema, psoriasis and dermatitis